Description
The Fulfillment Operations Team Leader role at Target involves leading a team to ensure guests receive their desired products efficiently and effectively. The role requires delivering guest experience commitments, reviewing metrics to identify improvement opportunities, and demonstrating a service culture that prioritises the guest experience.
Responsibilities:
- Consistently deliver guest experience commitments
- Ensure every team member understands and consistently delivers on Target's guest experience commitments
- Actively observe and provide feedback to team members
- Review area guest, financial, and team outcome metrics to identify opportunities for improvement
- Demonstrate a service culture that prioritises the guest service experience
- Lead your team and drive fulfilment goals
- Utilise workload planning tools to ensure team completes all scheduled workload
- Review all fulfilment reporting to identify gaps and develop a plan to resolve
- Create daily plans for your team
- Be an expert of operations, accuracy, process, and efficiency
- Enable efficient delivery to guests by leading pickup and ship from store workload
- Evaluate and recommend candidates for open positions
- Establish clear goals around quality, accuracy, and timeliness and hold team members accountable
- Ensure the team is following food safety guidelines
- Ensure supplies are ordered timely and stocked
- Follow all safe and secure training and processes
- Occasionally assume store-level leadership on duty responsibilities
- Demonstrate inclusivity by valuing diverse voices and approaches
- Always demonstrate a culture of ethical conduct, safety, and compliance
- Lead and demonstrate a safety culture
- Model the execution of physical security processes
- Support merchandise protection strategies
- Lead and demonstrate a culture of executing all best practices
- Address all store emergency and compliance needs
- Support guest services
Requirements:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritise tasks independently
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation