Customer Service Assistant - Go.Compare

We're Future, a global leader in specialist media, and Go.Compare is a part of our brand portfolio. As a Customer Service Assistant, you'll be the main point of contact between our business and our customers.

You'll assist users as they complete their online comparisons and offer clarity on product information. Your daily tasks involve communicating effectively via telephone, email, live chat, and social media. You'll use Word, Excel, and Google Suite to track inquiries and find solutions.

Responsibilities:

• Act as the primary point of contact between the business and our customers.
• Assist customers while they complete their online comparisons.
• Offer clear information on various products and services.
• Help customers take advantage of available special offers.
• Communicate effectively via telephone, email, live chat, and social media.
• Solve problems and assist people when they need it most.

Requirements:

• Experience assisting customers within a contact centre environment or face-to-face.
• Experience communicating with customers across digital channels and telephone.
• Excellent attention to detail and problem-solving skills.
• Familiarity with IT systems including Word, Excel, and Google Suite.

Benefits:

• Uncapped leave
• Enhanced parental leave
• Discounted rates with Dental care and Private Medical care
• Bonus scheme
• Refer a friend scheme
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan
• Salary sacrifice Pension scheme up to 5% match
• Free drinks and snacks in our offices