Agent Experience Designer, Agentic Voice

As an Agent Experience Designer , Agentic Voice, you’ll own the voices, personalities, and interactions that make an AI agent feel intuitive, empathetic, and human. You will collaborate hand-in-hand with AI engineers to shape model judgment through prompts and flow orchestration. You will help create a centralized persona system, voice standards, and the universal quality bar that forward-deployed VX designers will apply account-by-account in the field.

Responsibilities:

• Own the agent's global voice, character, and personality, maintaining personal consistency across every vertical.
• Own the standard handoff patterns and design systems, ensuring seamless transitions where context is fully preserved when an agent passes a caller to a human.
• Own the universal platform quality bar, defining and measuring Consistency, Fluency, and Latency (CFL) and tying personal decisions directly to core metrics like resolution, containment, and sentiment.
• Make the voice palette and establish house standards for pacing, prosody, and emphasis that forward-deployed teams will use to build brand-specific experiences.
• Partner with AI engineers to orchestrate behavior, escalation instincts, confirmation patterns, and graceful recovery workflows using advanced prompting rather than rigid dialogue trees.
• Research and design for distinct behavioral and emotional user states, ensuring the agent adapts seamlessly whether interacting with a patient disputing a bill or a dispatcher tracing a late delivery.

Requirements:

• 5+ years of dedicated experience shaping voice user interfaces (VUI), character writing, conversation design, or complex conversational/agentic systems.
• Bachelor's degree in Linguistics, Communication, Psychology, Design, or equivalent practical experience.
• Demonstrated experience shaping voice user interfaces (VUI), character writing, or complex conversational/agentic systems.
• Fluency with LLM-based agent behaviors, prompt engineering, and prompt orchestration.
• Fluency with Text-to-Speech (TTS) controls, including voice selection, SSML tuning, pacing, and emphasis.
• An exceptional portfolio that highlights voice systems, written persona standards, and interactive logic.

Benefits:

• Competitive salary
• Comprehensive benefits
• Real opportunities for growth
• Cutting-edge AI tools
• Robust training program