Description
As a Claims Broker, you'll join Howden's growing Superyacht Claims team, supporting clients across a global portfolio of yacht-related claims.
You will take ownership of complex claims handling and client advocacy, ensuring the delivery of exceptional service while supporting the continued growth of the yacht business.
Responsibilities:
- Handle and negotiate a broad range of yacht claims, including Hull & Machinery, P&I and Crew Welfare matters
- Advocate on behalf of clients to achieve fair and timely claims outcomes
- Negotiate settlements with insurers, lawyers, surveyors and other key stakeholders
- Support yacht owners and their representatives throughout the claims lifecycle, providing expert guidance and market insight
- Collaborate closely with colleagues in Southampton, London and the wider international business, including the Howden US team
- Maintain accurate claims records and ensure adherence to market processes and systems
- Analyse claim information and financial data to support effective reserve management and settlement negotiations
- Build and maintain strong relationships with clients, insurers and industry professionals
- Identify opportunities to improve claims outcomes, service delivery and client experience across the portfolio
Requirements:
- Proven experience handling marine, yacht or complex liability claims within the insurance market
- Demonstrable experience negotiating claims with insurers and other market participants
- Strong understanding of claims advocacy and delivering positive client outcomes
- Experience working with market systems and claims handling processes
- Proven ability to manage multiple claims matters simultaneously while maintaining attention to detail
- Experience building relationships with clients, brokers, insurers, surveyors and legal professionals
- Exposure to international claims environments or global client portfolios would be advantageous
Benefits:
- A career that you define
- We value diversity – there is no one Howden type
- We're looking for individuals who share the same values as us:
- Our successes have all come from someone brave enough to try something new
- We support each other in the small everyday moments and the bigger challenges
- We are determined to make a positive difference at work and beyond
- Reasonable adjustments, including flexible hours and hybrid working, are available