Senior Sales Customer Success Manager

As a Senior Sales Customer Success Manager at NVIDIA, you will integrate customers by assisting with license registration, entitlement activation, support access, and initial value planning.

You will conduct needs assessments to align customer workloads with NVIDIA software libraries, frameworks, reference architectures, and platform capabilities.

Your responsibilities will also include:

• Collaboratively defining and tracking success metrics tied to business outcomes, workload performance, adoption health, and renewal readiness.
• Promoting adoption and growth across NVIDIA AI Enterprise, Run:ai, Mission Control, NIM, NeMo, NVIDIA Agent Toolkit, CUDA-X libraries, DGX OS, Omniverse/Physical AI, vGPU, and associated software.
• Coordinating field teams, solution architects, support, product, engineering, partners, and customer collaborators to remove adoption blockers and accelerate time to value.
• Leading customer health reviews and executive readouts that connect technical adoption to measurable customer outcomes.
• Capturing repeatable adoption patterns and customer feedback to improve enablement, support quality, and the overall customer experience.

To be successful in this role, you will need:

• A Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related technical field, or equivalent experience.
• At least 8+ years working in customer success, technical account management, solution architecture, professional services, support leadership, or enterprise software deployment.
• A customer-first approach with a genuine passion for helping customers achieve their goals and delivering outstanding experiences.
• Technical curiosity and agility, with eagerness to learn emerging AI technologies and stay current in a rapidly evolving landscape.
• A strong technical foundation across AI/ML concepts, accelerated computing workloads, cloud/on-prem infrastructure, and NVIDIA software.
• Consultative engagement skills, with the ability to translate complex technical capabilities into clear business value for diverse collaborators.
• Experience managing complex customer relationships across technical users, business owners, executives, partners, and support teams.
• A strategic perspective gained from experience in AI, accelerated computing, high-performance computing, cloud, or enterprise software settings.

NVIDIA offers highly competitive salaries and a comprehensive benefits package. You can learn more about the benefits at www.nvidiabenefits.com/