Counter Manager

The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand in Charlotte, North Carolina.

The Counter Manager will demonstrate the 5 P's: Professional, Proactive, Passionate, Prescriptive, and Potential, and reflect the brand values and customer base.

Main Duties and Responsibilities:

• Sales: Drive financial results in-store to meet and exceed plan, including Key Performance Indicators (KPI's) such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
• Customer Service: Manage customer queries, build partnerships with the Account Executive and Area Trainer, and provide exceptional customer service.
• Team Management: Anticipate staffing needs, determine individual and team sales targets, and analyze business performance.
• Operations: Ensure the counter is 'customer ready', maintain inventory levels, control store expenses, and implement visual merchandising.
• Store and Retail Partner Relationships: Establish cooperative relationships with the store retail operations team and suggest win-win opportunities to drive sales.

Key Responsibilities:

• Lead by example on personal KPI goals and communicate agreed goals with staff.
• Demonstrate entrepreneurial spirit within company guidelines.
• Promote the Tilbury Touch to the team and customers.
• Create and maintain an atmosphere of open and positive communication, professionalism, and creativity.