Description
The starting pay range for this position per hour is $25.25 - $27.25, with a full pay range of $25.25 - $42.95 per hour.
As a Small Format Team Leader at Target, you will be responsible for delivering exceptional guest service, customizing each experience, and anticipating guest needs.
Key responsibilities include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback, holding team members accountable while recognizing great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning team on the right behaviors and execution
- Understanding sales goals, planning daily/weekly workload, and executing the same to deliver on department and store sales goals and guest engagement
- Demonstrating a service culture that prioritizes the guest service experience
- Enabling a consistent experience for guests by ensuring product is in stock, available, accurately priced, and signed on the sales floor
- Being an expert of operations, accuracy, process, and efficiency
- Managing incoming and outgoing products, maintaining stock levels, ensuring inventory accuracy, and executing product arrangement, pricing, and promotional signing processes
- Assigning daily tasks to team members based on planned workload and guest traffic patterns
- Helping lead team members in the backroom and sales floor areas, reviewing all reporting to identify gaps, and developing a plan to resolve
- Enabling efficient delivery to guests by leading pick, pack, and ship fulfillment work
- Evaluating candidates for open positions and developing a guest-centric team
- Participating in team onboarding and learning
- Closing knowledge and skill gaps through training and experiences
- Establishing clear goals and expectations and holding team members accountable to expectations
- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Always demonstrating a culture of ethical conduct, safety, and compliance
- Leading and demonstrating a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
- Modeling the execution of physical security processes to enhance the in-store security culture
- Supporting merchandise protection strategies across the total store
- Leading and demonstrating a culture of executing all best practices as outlined with team onboarding and learning
- Assuming store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts
- Addressing all store emergency and compliance needs
- Supporting guest services such as back-up cashier, order pick-up (OPU), and Drive-up (DU)
Requirements:
- Must be at least 18 years of age or older
- High school diploma or equivalent
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Learn and adapt to current technology needs
- Work independently and as part of a team
- Manage workload and prioritize tasks independently
- Welcoming and helpful attitude towards all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation