Description
The Splunk Agent Resilience team at Cisco is looking for a Forward Deployed Engineer (FDE) to work at the intersection of software engineering, customer engagement, and product innovation. As a Forward Deployed Engineer, you will partner with enterprise customers to solve complex technical challenges while collaborating with internal Product and Engineering teams to improve the platform based on real-world customer needs.
Your Impact As a Forward Deployed Engineer, you will:
- Partner with enterprise customers to understand technical requirements and business goals.
- Design scalable AI solution architectures and guide customers through production deployments.
- Build integrations, prototypes, and reusable tools that accelerate customer success.
- Lead technical workshops, architecture discussions, and troubleshoot complex production issues.
- Collaborate with Product and Engineering teams to share customer feedback and influence future product enhancements.
- Create documentation, reusable best practices, and technical assets that benefit future deployments.
Minimum Qualifications
- Bachelor’s degree in Computer Science or a related technical field, with 6+ years of relevant experience, or equivalent practical experience.
- Software engineering experience building production-grade applications- Python and/or Java.
- Experience with APIs, distributed systems, cloud platforms, or backend development.
- Experience with AI tools such as Claude Code, Codex, cursor, etc.
- Troubleshooting and problem-solving skills across multiple layers of the technology stack.
Preferred Qualifications
- Experience deploying or supporting Generative AI, LLM, or Machine Learning applications in production.
- Experience with Kubernetes, cloud infrastructure, observability, or MLOps.
- Experience building customer-facing technical solutions or integrations.
- Experience creating reusable developer tools, frameworks, or open-source contributions.
- Consulting, Solutions Engineering, or Technical Customer Success experience in enterprise environments.
- Excellent communication skills and the ability to work directly with enterprise customers.
- Comfortable working in fast-paced, ambiguous environments.
- Eligible to obtain and maintain a U.S. government security clearance, if required.
- AI, Machine Learning, or developer platforms experience.
Benefits
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short and long-term disability coverage
- Basic life insurance
- Paid time away (10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees)
- Flexible vacation time off program
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Optional 10 paid days per full calendar year to volunteer