Description
At Twilio, we're shaping the future of communications, all from the comfort of our homes.
Join the team as Twilio's next Fraud Operations Specialist.
This position is needed to help combat fraud and abuse on our communications platform. We are looking for a curious, analytical and quick thinking individual to join our global Fraud Operations team. This is a full time role, located in Estonia. In this role, you will utilize a variety of tools to prevent, respond and mitigate instances of fraud and abuse across all of our products, protecting our customers and our platform.
Responsibilities:
- Investigate cases quickly and efficiently, perform analysis of non-compliant traffic to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in fraud investigations
- Protect Twilio customers and consumers through ongoing identification of bad actors, fraudulent activity and evolving tactics
- Take action daily to stop bad actors/activity while minimizing false positives
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful
Qualifications:
- Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
- Experience working in a fast-paced, ambiguous environment, with a strong bias for action
- Previous experience in customer service or customer-facing role requiring effective and empathetic communication
Desired:
- Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
- Basic understanding of APIs and related technologies
- 1-2 years experience working in a queue-based/contact center environment
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.