Security Officer

We are seeking a Security Officer to join our team at McArthur Glen - East Midlands. As the public face of the Security Team, you will be responsible for providing exemplary standards of Security and Customer Service to clients and visitors.

KEY RESPONSIBILITIES:

• Interact with visitors and tenants, delivering first-class customer-focused service
• Conduct regular patrols of the shopping centre, being proactive and looking for opportunities to assist visitors
• Safeguard the site, ensuring a safe and non-threatening environment for all visitors and tenants
• Manage incidents in accordance with site policies and procedures
• Liaise with the site control room, reacting to incidents and supporting colleagues
• Report unsecure areas of the site to the Control Room and take action to resolve
• Record and log non-conformances and emergencies with the control room operatives
• Deal efficiently and effectively with emergencies, keeping the Centre team informed
• Monitor and surveil suspect individuals, logging and reporting incidents in line with site/company policies
• Maintain vigilance and manage unauthorised access by banned individuals
• Adhere to radio procedures and notebook policies

REQUIRED SKILLS AND EXPERIENCE:

• Professional, pleasant, friendly, courteous, and helpful demeanor
• One team approach
• Ability to take ownership of situations and ensure tasks are completed or escalated when necessary
• Respect for all staff and visitors
• SIA and CCTV license essential
• First Aid Training

BENEFITS:

• 24/7 GP support for you and your immediate family
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app