Operations Manager

We are seeking an Operations Manager to lead and drive change throughout the terminal and across the service for passenger enhancement. The successful candidate will be responsible for the overall performance as part of the Senior Leadership Team.

Responsibilities:

• Lead all Passengers Requiring Support (PRM) activities in one terminal
• Ensure compliance with all elements of relevant legislation and ECAC
• Foster a culture of continuous improvement across the terminal
• Lead and develop a team to ensure a motivated and supported workforce
• Communicate with airport stakeholders in a constructive and collaborative way
• Drive provision of governance information and build action plans to respond to performance issues
• Manage local budget and hold team accountable
• Support Head of Terminals/Account Director as required

Requirements:

• Self-motivated with proven leadership skills
• Focused on achieving results in providing a quality service
• Flexible approach to work and able to work efficiently
• Excellent communication skills at all levels
• Proactive and excellent problem-solving ability
• Experience of managing change and directing teams of people to perform against specific targets
• Full Driving license

Benefits:

• 24/7 GP support
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work employee app