Sales Onboarding Advocate

This role blends technical problem-solving with sales and customer service at Gusto, a company that handles payroll, health insurance, 401(k)s, and HR for small businesses.

You'll help small business owners set up their payroll and HR correctly, entering past information, catching setup mistakes, and guiding them through state and federal tax guidelines.

Responsibilities:

• Handle high-volume customer interactions across phone and email
• Manage your ticket queue like a sales pipeline
• Proactively position plan upgrades and cross-sell opportunities
• Diagnose tax discrepancies and troubleshoot state portals
• Configure compliance settings like sick time and PTO policies
• Collaborate with teams, including Risk, to resolve customer issues
• Use AI tools daily to surface friction and inefficiencies

Requirements:

• 1+ year in a high-volume sales or customer service role
• Eager to learn about a new industry, including tax codes and compliance rules
• Customer-focused with strong communication skills
• Goal-oriented and competitive
• Adaptable and able to problem-solve
• Experience with AI tools in daily work

Benefits:

• Competitive base pay
• Benefits and equity (RSUs)
• Physical office spaces in Denver, San Francisco, and New York City

Salary: $23.00/hr to $24.50/hr in Denver, Phoenix & Atlanta