Description
We are seeking a Success Guide to join our team. As a Success Guide, you will play a crucial role in helping customers grow value and improve adoption of Salesforce.
Responsibilities:
- Provide prescriptive recommendations, best practices, and technical advice for improving adoption
- Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
- Become an expert in Sales Cloud and related products
- Help customers consistently achieve their business outcomes
- Generate positive feedback from customers, internal teams, and leadership
- Show continued professional growth and development
Required Qualifications & Skills:
- 3+ years of relevant experience
- Proven ability to quickly learn new technologies
- Consultative and customer-focused approach and engagement style
- Ability to navigate, escalate, and lead efforts on complex customer requests
- Demonstrated ability to communicate, present, and influence credibly and effectively with a variety of audiences
- Ability to prioritize, multi-task, collaborate with team members, and perform effectively under pressure
- Fluent in Italian or German
Preferred Qualifications & Skills:
- Salesforce Advanced Administrator Certified, Platform App Builder Certified, and Sales Cloud are considered an asset
- Familiarity with the Salesforce platform
As a Success Guide, you will have the opportunity to work with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. You will partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers successful.