Program Operations Lead

Squarespace's Channel Partner team drives growth through a network of creative professionals and agencies who use their platform to create online presences for clients. The Program Operations Lead will work hybrid in the NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program.

Responsibilities:

• Drive strategy and evolution of revenue-driving partner program benefits
• Manage end-to-end operations of referral programs
• Optimize Squarespace Marketplace operations
• Lead identification and implementation of scalable process improvements
• Synthesize trends from surveys and forums
• Oversee community feedback operations
• Communicate strategic read-outs to cross-functional leadership
• Conceptualize and launch new programs

Requirements:

• 4-6+ years of experience in operations, program management, or a related role
• Proven expertise in strategic program design and execution
• Deep operational management skills
• Experience in lifecycle management for a platform or marketplace
• Strong quantitative and qualitative analytical abilities

Benefits & Perks:

• Medical plans with 100% covered premiums
• Fertility and adoption benefits
• Supplemental insurance plans
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match
• 7 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year