Description
We are seeking a Customer and Trading Manager - Online to lead our online picking and delivery team in-store. As a Customer and Trading Manager, you will plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service. You will be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
Responsibilities:
- Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service
- Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers
- Collaborate with other managers to ensure the success of shopping experience of the overall store
- People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate
Requirements:
- Previous line management responsibilities in a fast-paced, operational environment
- Provides brilliant customer service and coaches a team to do the same
- Delivers KPI's or other performance indicators
- Can manage disciplinaries, performance issues or other similar employee relations issues
- Leads operations and comfortable doing this alone in the absence of more senior management
Essential Criteria:
- A track record of delivering brilliant customer service and coaching colleagues to do the same
- Experience of leading a team in a fast-paced, customer-facing environment , you've motivated others, driven performance, and kept operations running smoothly
- Operational leadership skills , you've taken responsibility for store operations in the absence of more senior managers
- Demonstrated success in meeting or exceeding KPIs , whether it's sales, availability, customer satisfaction or colleague engagement, you've made a measurable impact
- Has managed employee relations issues, including performance and absence management
Benefits:
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday
- An annual bonus scheme based on our, and your, performance
- Free food and hot drinks provided for Colleagues in all our stores
- Generous holiday entitlement, maternity and paternity leave
- Pension – we'll match 4-7.5% of your pension contributions
- Sainsbury's share scheme – build up an investment at discounted rates
- Wellbeing support – access to emotional support, counselling, legal and financial advice
- Colleague networks – link with like-minded people to help fulfil your potential
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more