Programs Operations Lead, Growth Levers

We are seeking a Programs Operations Lead, Growth Levers to join our team in San Francisco. As the Program Operations Lead for Growth Levers, you will own the operating system that turns our fast-growing portfolio of levers into coordinated, on-time execution.

You will bring incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising onto one roadmap, one source of truth, and one operating rhythm , so that product, growth marketing, merchandising, finance, and regional and country operations always know what is shipping, who owns it, when, and what it costs.

Responsibilities:

• Own one cross-lever roadmap and source of truth , consolidating incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns across all regions into a single plan
• Build and run the levers operating system , the cadence, launch readiness, and clear RACI across Global Markets, central growth marketing, product, and finance, with resourcing gaps surfaced early
• Set up the change-intake and sequencing process , a consolidated intake process for new campaign and lever requests, with clear rules for prioritization, approval, and conflict resolution when campaigns overlap
• Translate budget into an executable plan , track committed versus available spend across levers and markets, turn funding decisions into roadmap changes quickly, and give leadership a live view of where the money is going and what it is returning
• Be the connective tissue across a fragmented ownership map , regional business operations, growth marketing, partnerships, and the central product and merchandising teams , driving alignment and unblocking decisions so there is one conversation, not many
• Turn the levers playbooks and country plans into shipped campaigns , partnering with the playbook and country-planning owners to convert their strategy into standardized templates, coupon and efficiency-reference (ERF) libraries, launch checklists, and repeatable operations that scale across markets
• Make performance legible , partner with Advanced Analytics and FP&A on consistent tracking, post-mortems, and readouts that feed the learning agenda and standardize what good looks like across regions
• Own the Global Markets reporting cadence , assemble and steer the Weekly Business Review (WBR) with the RDs, drive the weekly leadership report and the monthly country-performance newsletter, coordinate the team staff meeting, and prepare executive and country-deep-dive reviews
• Run the recurring cross-functional roadmap syncs that keep Global Markets aligned , with payments, advanced analytics, growth marketing, merchandising, and international product , turning roadmap changes, guardrails, and escalations into clear decisions and next steps
• Hold the operating system together through peak seasons and leadership absences , keeping the levers and the reporting cadence moving over the summer and other periods when business owners are out

Requirements:

• 12+ years in program management, business operations, or marketing/GTM operations
• Proven track record establishing a new operating system or central coordination capability from scratch
• Exceptional cross-functional orchestration in a heavily matrixed org
• Strong operating discipline , cross-workstream roadmaps, change-intake and sequencing, conflict resolution, launch management, business reviews and executive reporting, and crisp written communication
• Budget-to-execution fluency , comfortable translating multi-million-dollar budget decisions into roadmap and resourcing changes, and reporting spend and return to leadership
• Analytical fluency , you partner with analytics and finance on performance, efficiency, and incrementality, set consistent measurement standards, and are comfortable in the numbers
• Thrives in ambiguity and transition , comfortable operating while ownership models are still forming, with a strong bias to action, ownership, and ruthless prioritization

Nice to Have:

• Hands-on experience with one or more growth levers , incentives, promotions and coupons, host-funded offers, lifecycle/CRM, merchandising, or partnerships
• Experience across international markets and time zones
• Fluent written and spoken English

Benefits:

• The base pay range is $156,000-$193,000 USD
• Eligible for bonus, equity, benefits, and Employee Travel Credits