Creative Operations Lead, Business Marketing

We are seeking a Creative Operations Lead to join our Business Marketing team at OpenAI. The successful candidate will be responsible for running creative resourcing, budget management, and studio operations across our internal team, contractors, and agencies.

Responsibilities:

• Own creative resourcing and studio operations across internal teams, contractors, and agencies, matching the right skills and capacity to each project.
• Build and run practical capacity planning and staffing systems that balance durable campaign work with fast-moving launches and new requests.
• Partner with Strategy & Operations as briefs take shape to assess creative effort, dependencies, and readiness, then translate priorities into clear staffing and production plans.
• Find inventive solutions to tight resource constraints: adjust scope, add specialist capacity, sequence or batch work, and identify opportunities to reuse assets or enable self-service.
• Partner with producers to keep delivery moving, anticipate bottlenecks, and resolve staffing, review, and handoff issues before they put quality or timelines at risk.
• Manage agency capacity and assignments with creative leadership and producers, setting clear expectations for scope, timing, costs, and quality.
• Manage the studio's creative resourcing budget within agreed funding, balancing agency fees, contractor spend, and internal capacity.
• Protect creative focus and craft by matching production investment to the work and making tradeoffs clear to partners.
• Build and continually improve AI-enabled tools and workflows that make briefing, production, adaptation, and self-service faster and more effective, with appropriate creative review.
• Use delivery data and team feedback to improve throughput, reduce rework, and make the studio's pace more sustainable.

Requirements:

• 10+ years of experience personally owning creative operations, resourcing, or integrated production across multiple disciplines and concurrent programs.
• Strong understanding of design, copy, motion, video, and web production, including the skills, dependencies, and review cycles behind an initial request.
• Track record of designing and running staffing, capacity planning, and intake systems that teams trust and use in fast-paced environments.
• Sound judgment about when work belongs in-house, with contractors or agencies, or in a self-service model,and how to balance speed, cost, and craft.
• Experience managing agency and contractor relationships, creative budgets, and commercial tradeoffs,including agency fee models and contractor rates,and finding resourceful solutions when demand exceeds capacity.
• Hands-on experience building and implementing AI-enabled workflows, with evidence of improvements in production speed, capacity, or quality.

Benefits:

• $287K – $318K • Offers Equity
• Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
• Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
• 401(k) retirement plan with employer match
• Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
• Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
• 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
• Mental health and wellness support
• Employer-paid basic life and disability coverage
• Annual learning and development stipend to fuel your professional growth
• Daily meals in our offices, and meal delivery credits as eligible
• Relocation support for eligible employees