APAC Vendor Lead, Ads - Sydney

We are hiring a BPO Lead to build and scale the outsourced operating model that supports our Ads business in APAC and globally.

This is a builder role. You will design the governance, performance systems, capacity plans, quality programs, and accountability mechanisms that enable our BPO partners to deliver exceptional commercial outcomes.

Responsibilities

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions
• Create workforce and capacity plans aligned to business demand and growth forecasts
• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity

Requirements

• 5+ years of experience in vendor operations, commercial operations, outsourced sales, or a scaled revenue organization
• Experience in Ads, advertiser growth, performance marketing, or a comparable SMB sales motion
• Working knowledge of sales funnels, forecasting, advertiser activation, spend growth, retention, and churn
• Experience improving operating processes, scorecards, quality programs, or capacity plans across vendors or markets
• Strong analytical, operational, and communication skills, with the ability to turn data into clear actions and work effectively across teams
• Interest in using AI and automation to improve execution, visibility, and seller productivity