Sr. Software Engineer (Hardware)

As a Software Engineer, you’ll be responsible for developing and maintaining features to enhance customers’ day-to-day communication experience.

You’ll work closely with customers and customer-facing teams to provide industry-leading calling workflows.

On this team, you’ll be participating in an effort to combine traditional hardware solutions with Dialpad’s cutting-edge cloud communication platform.

You’ll be contributing directly to high-impact projects that drive critical business strategies.

This position reports to our Hardware Engineering Manager and is a hybrid role, with the opportunity to be based in our Vancouver office.

Responsibilities

• Develop and maintain software solutions and integrations that interface with VoIP devices, including IP phones, SIP adapters, ATA adapters, and DECT base stations.
• Design and implement features and improvements for device management, provisioning, activation, and control in the UI.
• Troubleshoot production/customer-related issues with devices.
• Write and maintain comprehensive unit tests to ensure the robustness of the device integration management software.
• Maintain code quality by reviewing peers’ code.
• Collaborate with Product Management, Design, and cross-functional engineering teams to understand the requirements and translate them into technical specifications.
• Work closely with QA throughout the entire lifecycle of a feature.
• Work on self-development and continuous self-improvement to stay up-to-date with the latest technologies in the field.

Requirements

• Professional experience as a Software Engineer.
• Hands-on experience with Python or other relevant structured languages.
• Experience working with both front-end and back-end technologies.
• Experience working with databases.
• Expertise in unit testing.
• Familiarity with networking protocols (TCP, UDP).
• Experience with RESTful APIs.
• Familiarity with version control systems (Git).

Benefits

• Competitive salary, comprehensive benefits, and real opportunities for growth
• Work at the center of the AI transformation in business communications
• Build and ship agentic AI products that are redefining how companies operate
• Join a team where AI amplifies every employee’s impact