Customer Success Architect, Japan

As a Customer Success Architect, you'll serve as a trusted strategic advisor and technical authority to GitLab's most complex and high-value Enterprise and Government customers across Japan.

You will drive and shape how these customers adopt GitLab's intelligent DevSecOps platform to achieve their business goals and realise meaningful, long-term outcomes.

Your responsibilities will include:

• Owning a book of Enterprise and Government customers and driving adoption, retention, expansion, and overall satisfaction through ongoing strategic, business, and technical engagement.
• Serving as the senior post-sales strategic, business, and technical advisor for a portfolio of GitLab's most complex, highest-value enterprise and Government accounts.
• Translating ambiguous, high-stakes business outcomes into rigorous Customer Success Plans that are regularly reviewed with customer stakeholders.
• Providing deep technical guidance on enterprise-scale CI/CD architecture, DevSecOps maturity models, platform consolidation strategy, and more.
• Leading end-to-end resolution of critical, cross-functional account escalations, ensuring root causes are identified and follow-up actions are owned.

To succeed in this role, you'll need:

• Mandatory Japanese (native or professional level) and English language proficiency.
• Hands-on experience building or owning CI/CD pipelines end-to-end, including pipeline as code, multi-stage design, artifact management, and troubleshooting in real-world environments.
• A career built across different direct customer-facing engagement roles, such as Technical Account Management, Technical Solution Sales, Pre-sales, Business Development, Consulting, and Professional services.
• Deep, hands-on expertise in DevSecOps practices, including shift-left security and integrating SAST, DAST, SCA, and container scanning into development workflows.
• Expert-level understanding of Git, merge request workflows, and delivery lifecycles.