Description
At GSK, we unite science, technology and talent to get ahead of disease together. We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together.
The Senior Product Owner Voice role owns the backlog and roadmap for GSK's voice and collaboration product, translating what GSK teams need into prioritised work and maximising the value the platform delivers to the teams that consume it.
Key Responsibilities:
- Own and prioritise the product backlog by value, risk and reliability, applying lean portfolio principles rather than fixed project plans.
- Link every backlog item explicitly to GSK D&T strategy and domain OKRs, and measure the outcome with a named metric.
- Translate consumer needs and business outcomes into clear requirements and user stories that engineering can act on without further interpretation.
- Work daily with the engineering team through refinement, planning and review, and accept completed increments against agreed criteria.
- Balance new capability against the reliability bar, agreeing SLOs and error budget impact with Reliability Engineering before committing to work.
- Use AI tooling to accelerate discovery, backlog refinement and requirement drafting, and record where AI-assisted output has been reviewed before acceptance.
- Measure product adoption, self-service uptake and value delivered, and iterate the roadmap on that evidence rather than on stakeholder volume.
- Steer delivery with flow metrics such as throughput, cycle time and work in progress, and act on them rather than reporting them.
- Manage consumer demand and stakeholder expectations, saying no with a reason where an item does not compete on value.
- Manage supplier-delivered components within the product, holding partners to the same acceptance criteria and reliability standards as internal work.
- Contribute the product view into the domain roadmap held by the Platform Manager and the portfolio view held by the Domain Portfolio Manager.
- Hold the boundaries with the Platform Manager on platform strategy, the Platform Architect on technical design and standards, and Reliability Engineering on the reliability bar.
Requirements:
- Degree in a technology, engineering or business discipline, or equivalent practical experience.
- Agile or product certifications desirable.
- Experienced in product ownership or product management, including owning a backlog in a platform or infrastructure context.
- Practical experience of lean or agile backlog management, including prioritisation by value and risk rather than by request order.
- Track record of translating business needs into requirements that engineering teams could deliver without repeated clarification.
- Experience working to OKRs and measuring adoption or value delivered rather than features shipped.
- Experience steering with flow metrics and acting on delivery predictability data.
- Experience managing stakeholders and declining requests with a defensible reason.
- Exposure to AI tooling used for discovery, backlog refinement or requirement drafting.
- Experience delivering voice or collaboration capabilities as a Product Owner or equivalent member of an Agile team.
Benefits:
- You will join a supportive team that values clear communication and practical problem solving.
- You will have access to learning and development to grow both technical and leadership skills.
- Your work will support technology that enables critical work across the company and helps improve healthcare outcomes.