Manager, Retail & Client Insights

The Manager, Retail & Client Insights is a strategic analytics role within the Fragrance & Beauty division, responsible for transforming retail and client data into actionable insights that drive business performance, client engagement, and lifetime value.

You will act as a trusted insight partner, elevating how data is used to shape strategy, enhance client experience, and drive performance.

Responsibilities

• Lead end-to-end analysis on strategic retail and client topics, from problem framing to insight synthesis and presentation
• Generate actionable insights on boutique performance, client behaviors, customer satisfaction, and key initiatives (campaigns, events, new store openings)
• Analyze omnichannel performance across retail, e-commerce, CRM touchpoints, and client experiences to identify optimization opportunities
• Evaluate the effectiveness of CRM and loyalty programs, uncovering drivers of engagement, retention, and client value
• Translate complex analysis into clear narratives with business implications and recommended actions for stakeholders
• Support key business planning cycles (e.g., quarterly reviews, annual planning) with data-driven insights, forecasts, and performance tracking
• Enhance analytics capabilities through collaboration with data teams, improving reporting tools, dashboards, and data quality
• Drive a culture of insight-led decision-making, ensuring analysis directly influences strategy and execution

Requirements

• Bachelor’s degree in Business, Data Science, Business Analytics, or related disciplines
• 5–8+ years of experience in analytics or insights roles within luxury, retail, beauty, FMCG, e-commerce, or consumer-driven industries
• Strong hands-on analytical expertise, with experience in client lifecycle, retail, and omnichannel analytics
• Advanced SQL skills and ability to work with large, complex datasets independently
• Experience in analytical techniques such as segmentation, cohort analysis, driver analysis, and scenario modelling
• Proficiency in data visualization and storytelling tools (e.g., Power BI, advanced Excel), with strong presentation skills
• Familiarity with CRM data, digital analytics (e.g., Google Analytics), and loyalty programs is a strong advantage
• Strong business acumen with the ability to translate analysis into strategic recommendations
• Excellent stakeholder management and communication skills in a matrixed environment
• A proactive, curious, and detail-oriented mindset, with a high standard of rigor and ownership