IT Engineer

NVIDIA seeks an IT Engineer to support end-user needs and improve IT processes globally. The ideal candidate will effectively translate strategic plans into impactful results, bringing to bear structured thinking, problem-solving skills, and outstanding communication.

Responsibilities:

• Collaborate with management and key collaborators to develop, implement, and manage support, operational, and project objectives.
• Identify and develop future processes across NVIDIA IT, removing friction in day-to-day operations.
• Lead continuous improvement initiatives by engaging leadership to deliver projects and initiatives.
• Investigate and troubleshoot complex system issues, identify root causes, and implement effective solutions.
• Collaborate with cross-functional teams to perform post-incident reviews, analyze trends, and implement preventive measures to improve system reliability.
• Work with Tier 3 engineering teams to identify automation opportunities to reduce ticket volume and resolution times.
• Maintain and improve existing tools and solutions to address key business challenges.
• Collaborate with Tier 1 support and engineering teams for effective communication.
• Provide mentorship and maintain accurate documentation of systems and processes.
• Contribute to knowledge base articles and incident response documentation.
• Stay up to date with the latest tech developments and introduce them where possible.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 5+ years of experience in Information Technology Enterprise and Infrastructure engineering support/engineering roles.
• Broad knowledge of IT applications and infrastructure, strong experience in system administration and operations roles.
• Familiarity with incident management systems (e.g., Jira, ServiceNow).
• Strong analytical and problem-solving skills, excellent communication and collaboration abilities.
• Proven capability to thrive in a fast-paced, dynamic environment while effectively prioritizing tasks.
• Ability to independently deliver innovative solutions with minimal direction.
• Excellent attention to detail, organization, and high-quality outputs.
• Strong presentation and training skills for non-technical audiences.
• Proficient in Linux/Unix, Full Microsoft Stack (AD, Exchange), Network Infrastructure (Cisco), Application Engineering, Cisco Video Conferencing, and end-user endpoints (Mac/Windows) with experience using ticketing tools like Jira and ServiceNow for reporting and data analysis.

Preferred Qualifications:

• Excellent interpersonal and leadership skills.
• Track record delivering high availability in complex, global environments.
• Creativity and latitude to adjust to rapidly changing plans and circumstances.
• Experience working in a hybrid on-prem and public cloud environment.
• Highly driven, analytical, and curious problem-solver with a focus on using data to make business decisions.