Demo Architect, EMEA

GitLab is looking for a Demo Architect to help teams and customers get hands-on with their platform faster and with less friction.

As a Demo Architect, you'll build and improve tools, applications, and infrastructure that support field team demos, workshops, trials, and internal test environments across the field.

Responsibilities:

• Build and maintain tools, applications, and workflows that support demos, workshops, trials, and internal test environments.
• Expand the Demo Architect Portal to improve automation, self-service, and scalability for field teams and partners.
• Provision and support infrastructure that enables hands-on customer experiences across GitLab.com, demo instances, and internal environments.
• Collaborate with Solutions Architects, Account Executives, Customer Success, Marketing, Revenue Operations, UX, and Engineering to understand needs and deliver practical technical solutions.
• Learn and document go-to-market workflows and automate the steps that waste time.
• Create technical workshop assets and enablement content that support pre-sales and technical selling for individual contributors.
• Advise on sales opportunities when specialized technical demo support or custom solutions are needed.
• Improve the presenter experience by reducing manual setup work and making demo workflows easier to use and repeat.
• Support internal teams that rely on demo or test infrastructure, helping keep those environments available and useful.
• Troubleshoot urgent demo/workshop environment issues under pressure and communicate status clearly to stakeholders.

Requirements:

• Experience building software, systems, or internal tools that support technical users or business teams.
• Ability to deliver production-grade software and automation with attention to reliability, maintainability, and documentation.
• Ability to work across application development and infrastructure, with comfort navigating provisioning, automation, and service workflows.
• Familiarity with monitoring/observability tools to shorten investigation time when something breaks.
• Comfort communicating and collaborating with technical and non-technical stakeholders across Sales, Solutions Architecture, Customer Success, Marketing, UX, and Engineering.
• Understanding of how to design and iterate on solutions for usability and repeatability, not just technical correctness.
• Ability to operate independently in a remote, asynchronous environment, with willingness to travel periodically for team offsites and occasional in-person planning/whiteboarding sessions.
• Exposure to technical demos, workshops, trials, or enablement assets, and/or interest in learning the pre-sales context.

Benefits:

• Benefits to support your health, finances, and well-being
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave