Description
We are offering an exciting opportunity to join our hardworking and welcoming GP Practice as a Receptionist, providing vital support and becoming an integral part of our dedicated Team.
This is a part-time position, working 5 shifts per week (5.75 hours each), Monday to Friday, with a mix of morning and afternoon schedules.
In this part-time role, no two days are ever the same – you'll be helping patients, solving problems, and making a real difference in people's lives. Alongside greeting patients, managing appointments, and handling enquiries with care, you'll also take on some important administrative tasks that keep the practice running smoothly.
This role comes with full training, so no formal qualifications are required. However, previous experience in a GP practice would be preferential but what matters most is your enthusiasm, reliability, and willingness to learn.
Main duties of the job
- Be the first friendly face and voice patients encounter, whether welcoming them in person, answering the phone, or responding to emails.
- Help patients feel supported by managing appointments, processing referrals, and guiding them through their healthcare journey.
- Keep communication flowing between patients and healthcare professionals, ensuring everyone has the information they need.
- Take on key admin tasks that keep the practice running smoothly, from handling queries to maintaining accurate records.
- Champion safety and standards by following procedures, keeping the environment clean and safe, and supporting governance responsibilities.
- Work closely with the Deputy Practice Manager to deliver excellent reception and administrative services, contributing to patient care and the wider success of the practice.
What We Offer
- 33 days pro rata annual leave, including Bank Holidays, and access to join the NHS Pension Scheme.
- Excellent transport links, including a nearby Crossrail station, multiple underground stations, and bus routes.
Person Specification
- Essential qualifications: A good standard of education with good literacy and numeracy demonstrated by further education qualifications in relevant topics.
- Desirable qualifications: Holds or is working towards an NVQ or BTEC in business administration, IT skills and/or health and social care.
- Essential experience: Previous work experience within a customer-facing environment. Previous experience of working with customers from very diverse backgrounds.
- Desirable experience: Previous work experience working within a healthcare environment.
Skills
- Demonstrates high-level complex decision-making and prioritisation of workload and resources.
- Has proactive problem-solving skills with the ability to understand the issues and seek help or information to resolve them.
- Excellent interpersonal, influencing, and negotiating skills.
- Excellent levels of empathy and emotional intelligence.
- Excellent written and verbal communication skills.
- Excellent telephone manner and with the ability to quickly and efficiently deal with enquiries that are not face-to-face.
- Effective team working.
- Ability to write and maintain accurate records and closely adhere to standardised processes and ways of working.
- Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences and with empathy.