Description
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
We are looking for a talented Staff AI Engineer to help build and scale our AI Agent platform,a powerful system that autonomously interacts with customers, handling millions of conversations every month. In this role, you’ll design and deliver the software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels (e.g., voice, SMS, chat).
Responsibilities
- Build and scale the AI Agent platform , enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale.
- Design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions.
- Own the full lifecycle: architecture, implementation, deployment, and ongoing reliability.
- Prototype rapidly, iterate with live interaction data, and continuously improve system performance and user experience.
- Implement observability, monitoring, and operational best practices to ensure reliability in production, focusing on agent accuracy and latency.
- Collaborate with engineers, product managers, and AI/ML scientists to deliver end-to-end features that power critical business outcomes.
Requirements
- 10+ years of professional software engineering experience with at least one modern language such as Go, Python, or Elixir.
- 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
- Proven success designing and maintaining distributed or high-throughput systems.
- Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
- Excellent communication skills and the ability to work effectively across teams.
- A willingness to work across the entire stack,from infrastructure to APIs to user-facing components,wherever the problem needs solving.
- Ability to thrive in a fast-paced environment with shifting priorities.
- Must be willing to work on site, 5 days per week.
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan with company matching
- Bi-annual swag drops with cool Podium gear and apparel