Associate Technical Integration Specialist

We are seeking an Associate Technical Integration Specialist to support customer-facing system integration and technical coordination activities for GenScript's US and EU commercial teams.

The ideal candidate has foundational IT or computer science knowledge, strong communication and organizational skills, and the ability to learn new integration technologies and business processes quickly.

Key Responsibilities:

• Support standardized customer and partner system integration activities, including requirements gathering, configuration confirmation, testing coordination, and basic troubleshooting.
• Understand and review basic system interactions and data flows, including APIs, HTTP requests and responses, authentication, XML, and JSON.
• Perform basic API and integration testing using Postman or similar tools.
• Collect and analyze basic troubleshooting information such as error messages, timestamps, screenshots, logs, and request/response payloads.
• Coordinate with customers, business teams, project managers, developers, and other cross-functional teams across different departments and time zones.
• Organize assigned project activities, document decisions, follow up on action items, and provide timely status updates.
• Track project status, timelines, tasks, owners, dependencies, risks, blockers, open questions, and next actions.
• Create and maintain project records, meeting notes, troubleshooting guides, and other technical documentation.
• Escalate complex technical issues, project delays, and unresolved dependencies with clear and complete background information.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Foundational knowledge of IT systems, software applications, system integration, and data exchange.
• Basic understanding of APIs, HTTP request/response concepts, XML, JSON, structured data, and relational databases.
• Basic SQL knowledge.
• Strong written and verbal communication skills in both English and Mandarin Chinese.
• Demonstrated project coordination skills, including documentation, task tracking, prioritization, stakeholder follow-up, and status reporting.
• Strong attention to detail, structured problem-solving skills, and the ability to manage multiple concurrent tasks and changing priorities.

Benefits:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid parental leave
• Paid time off policy
• Flexible spending and health savings accounts
• Life and AD&D insurance
• Short- and long-term disability coverage
• Legal assistance
• Supplemental plans
• Commuter benefits
• Well-being initiatives
• Peer-to-peer recognition programs