Description
As an Operating Effectiveness Lead Analyst at The Cigna Group, you will lead cross-functional LSS projects end-to-end, drive Lean/Kaizen interventions, quantify and track benefits, improve quality across global claims adjudication, design/optimize QMS, apply advanced analysis, and coach/certify Green Belts.
The ideal candidate blends deep healthcare domain understanding with hands-on expertise in process excellence, change management, and stakeholder engagement across global, high-volume operations.
Responsibilities:
- Lead cross-functional LSS projects end-to-end
- Drive Lean/Kaizen interventions
- Quantify and track benefits
- Improve quality across global claims adjudication
- Design/optimize QMS
- Apply advanced analysis
- Coach/certify Green Belts
Requirements:
- Bachelor's degree in Engineering, Healthcare Administration, Statistics, or related field
- Certified Lean Six Sigma Black Belt (ASQ/IASSC or equivalent)
- 8-12 years total experience with 5+ years in healthcare BPO/RCM/payer/provider processes
- Proven track record delivering multiple high-impact projects with quantified benefits
- Strong knowledge of HIPAA, PHI handling protocols
- Proficiency with statistical tools, BI, and Excel at advanced level