Description
SpaceXSI's Safety team protects free expression while ensuring users can safely engage with the platform through robust policy enforcement. The Child Safety team identifies, investigates, and removes child safety-related abuse across X, Grok, and X Money products, including AI-generated content, and makes legally required reports to NCMEC.
As Supervisor, Child Safety Operations, you will lead the Austin-based Child Safety analyst team across shifts, handling escalations, improving team quality, and coordinating with Safety leadership, Legal, and law enforcement response teams on high-profile cases. You will lead the team's shift towards an 'Automation First' approach, focusing on appeals, model evaluations, audits, investigations, and escalations.
Responsibilities:
- Lead the Austin-based Child Safety team, ensuring consistent standards and strict adherence to SLAs.
- Act as the escalation layer for Child Safety, handling complex, urgent, and high-profile cases.
- Own NCMEC reporting decisions, ensuring accuracy and meeting legal obligations.
- Run the team's response to viral incidents and emerging abuse trends.
- Take an automation-first approach, partnering with Program Leads to calibrate classifiers and improve findings.
- Lead the team's automation evaluations, audits, and labeling, ensuring high-quality curated data.
- Use querying languages and LLM-powered agents to analyze operational data and drive improvements.
- Own dashboards and KPIs, tracking backlog and escalation queues.
- Provide coaching, mentorship, and professional development to the team.
- Run strong feedback loops as a proactive manager.
- Build the team into child safety subject matter experts with a defensibility mindset.
- Own team performance end-to-end, setting clear expectations and acting on underperformance.
- Partner with internal stakeholders to align on Child Safety objectives and coverage.
Basic Qualifications:
- 5+ years of experience in online child safety, Trust & Safety operations, or a closely related field.
- Proven expertise in identifying and investigating CSAM, CSE, and non-CSE related child safety areas.
- Skilled in crisis and escalation management, with the ability to make sound, defensible decisions under pressure.
- Proficient in data analysis with hands-on experience using LLMs, SQL, or Python.
- Passionate about AI and automation, with an interest in leveraging technology to improve Child Safety enforcement.
- Strong communicator who can articulate business needs and build relationships with Legal, Policy, Engineering, and leadership.
- Active X user with a deep understanding of the platform's role as a global public square and its Safety challenges.
- Lifelong learner who reflects on gaps and strives to fill them.
- Team player who places the interests of the team first and balances mission accomplishment with compassion for people.
- Able to work onsite in Austin, TX, support coverage across shifts as needed, and travel occasionally.
Preferred Skills and Experience:
- Experience managing Child Safety or Trust & Safety teams at a social media or generative AI company.
- Expertise in leading red-teaming and adversarial testing of Large Language Models.
- Experience providing human oversight and insights for scaled agentic AI operations.