Floor Lead (Retail) (Full-time)

Mejuri is seeking a Floor Lead to join their store leadership team in Los Angeles, California. The Floor Lead plays a pivotal role in driving store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities:

• Lead by example and validate the quality of the in-store customer experience
• Maximize results and achievement of Key Performance Indicators (KPIs)
• Ensure positive customer experience and promotion of services offerings
• Participate in inventory management, order fulfillment, and storage organization
• Support in maintaining organizational integrity of the back of house
• Proficient in using point-of-sale systems, inventory management software, and other retail technology
• Participate in identifying and escalating opportunities, gaps, risks, and roadblocks
• Participate in merchandising, visual presentation, and store maintenance
• Support in onboarding new talent, assessing employee performance, and building healthy relationships

Requirements:

• Experience in a high-volume retail environment
• Adaptable with excellent organization and analytical skills
• Critical thinking ability to identify potential challenges and develop action plans
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Must be able to work evenings, weekends, and holidays

Benefits:

• Comprehensive medical, dental, and mental health coverage
• Paid time off – inclusive of vacation and sick days
• 4 months of 80% parental leave salary top-up and personalized return to work plans
• Monthly retail bonus program
• Regular feedback via performance reviews
• A robust in-house retail learning program
• Generous product discount