Office Manager & Executive Assistant

We are seeking an Office Manager/Executive Assistant to join our Renovations & Facilities team. This role makes Success Academy's Network Office a safe, reliable, welcoming, and well-run workplace while providing dedicated executive support to a senior Enterprise Operations executive.

Approximately 60 percent of the role is workplace experience, and 40 percent is executive support. The role reports to both the Leader, Renovations & Facilities and the supported executive.

Key Responsibilities:

• Maintain a clean, safe, functional, organized, and welcoming workplace
• Manage workplace vendors for quality, responsiveness, documentation, value, and agreed service levels
• Keep conference rooms, event spaces, kitchens, pantries, common areas, supplies, mail, and other workplace services ready for daily use
• Coordinate office and event readiness, including space setup, vendor access, operating logistics, and timely restoration after use
• Track workplace spending, invoices, commitments, and forecasted needs against approved budgets
• Coordinate employee and visitor access and emergency-readiness activities
• Lead the day-to-day work, scheduling, coaching, coverage, and service standards of Reception and Office Services staff
• Manage a complex executive calendar, protect time for the highest priorities, and resolve conflicts with sound judgment
• Coordinate business travel, prepare accurate and timely expense reports, and manage the executive inbox
• Handle confidential information with discretion and maintain dependable systems for sensitive executive work
• Automate the transactional layer of the role over time, including service-request intake and triage, visitor and access workflows, expense preparation, and meeting and travel logistics
• Gather practical employee feedback, identify recurring friction, and implement improvements

Qualifications:

• Demonstrated success managing a complex, high-volume workplace or office environment
• Meaningful executive-support experience, including complex calendaring, travel, expenses, inbox management, and written communications
• Experience leading reception, office services, or another customer-facing operations team
• Practical familiarity with commercial building operations
• Strong organization, prioritization, and budget and service tracking
• Clear communication, discretion, resilience, and reliable follow-through

Work Expectations:

• This role is based at our Network Office at 120 Wall Street and is expected to be on-site five days per week
• Occasional evening or weekend work is required for major events, urgent workplace needs, or emergencies

Compensation, Benefits & Perks:

• Day-One Health & Wellness: Medical, dental, and vision coverage starting your first day
• Financial Security: 403(b) retirement plan with a 3% employer match, up to $2,400/year in employer HSA contributions, employer-paid life/disability insurance, and Public Service Loan Forgiveness (PSLF) eligibility
• Time to Recharge: Generous paid time off, paid holidays, and paid parental leave
• Perks & Stipends: A $50/month cell phone stipend, pre-tax commuter benefits, backup family care, and performance-based earning incentives

Compensation Range: $66,300-$70,000 USD