Senior Product Manager, Agent Identity Management

Pindrop is looking for a Senior Product Manager, Agent Identity Management to take primary ownership of an emerging product area-from customer validation and product strategy to MVP execution, customer adoption, and commercialization.

The Senior Product Manager will work autonomously with Research, Engineering, Security, Design, and go-to-market teams, making informed technical and commercial trade-offs while building a scalable enterprise offering.

Key responsibilities:

• Own the product vision and roadmap for agent identity management
• Lead customer discovery with enterprises, contact center leaders, security and identity teams, and agent ecosystem partners
• Define end-to-end experiences for agent registration or discovery, verified agent claims, delegated user or business authority, risk-based step-up, policy integration, and evidence-rich audit trails
• Partner with Research, Engineering, and Security to evaluate technical approaches
• Drive early-access programs, prototypes, and customer pilots
• Work with adjacent Pindrop product teams to connect agent identity capabilities with deepfake detection, authentication, risk intelligence, and real-time policy/orchestration workflows
• Shape integrations and ecosystem strategy across enterprise contact center platforms, agent providers, and identity infrastructure
• Own measurable product and commercial outcomes

Requirements:

• 5–7+ years of product management experience in B2B SaaS, platform, cybersecurity, or related technical products
• Proven ability to lead customer discovery, define MVPs, drive cross-functional delivery, and translate ambiguous enterprise problems into product strategy, launches, and measurable adoption
• Strong technical fluency with APIs, distributed or real-time systems, authentication and authorization concepts, integration architecture, and security/privacy trade-offs
• Strong analytical and commercial judgment

Nice-to-haves:

• Experience in identity and access management (IAM/CIAM), biometric or step-up authentication, delegated authorization, OAuth/OIDC, PKI, verifiable credentials, or non-human identities
• Experience with AI agents, agent frameworks, agent-to-enterprise interactions, or emerging agent identity and trust standards
• Background in contact centers, real-time voice/video communications, fraud detection, biometrics, or high-assurance identity verification

What Pindrop offers:

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees
• Remote-first environment
• Unlimited Paid Time Off (PTO)
• Generous health and welfare plans
• Best-in-class Health Savings Account (HSA) employer contribution
• Low-cost vision and dental plans
• Paid Parental Leave
• One year of diaper delivery for new additions to the family
• Recurring monthly phone and internet allowance
• Enhanced fertility and GLP-1 benefits
• Annual Learning & Development stipend