Description
We are seeking a Patient Administrator to join the team at Mount Alvernia Hospital in Guildford, part of Circle Health Group.
This is a bank role working on an 'as and when required' basis, supplementing staffing levels during busy periods and providing cover for existing staff in times of annual leave or absence.
Responsibilities:
- Contribute to the smooth running of the patient administrative process throughout the patient journey.
- Ensure Circle Health Group best practice process maps are followed to provide an efficient, professional, and standard service to all patients, visitors, consultants, and staff.
- Deal with patient queries efficiently and professionally.
- Manage all incoming and outgoing mail.
- Approve electronic bookings received via the relevant system and update any booking received via email.
- Maintain knowledge of the Health and Safety at Work Act, ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff, and contractors.
- Comply with all relevant mandatory training.
Requirements:
- Maths and English GCSE at grades A to C or equivalent functional skills level 2 evidence.
- Proficient in the use of a PC, including software and systems.
- Basic financial awareness.
- Previous administration experience in a private healthcare environment would be beneficial.
Salary and Benefits:
- Competitive hourly rate of £12.71 per hour.