Description
As a Success Architect / Sr. Success Architect on Qualified's Customer Success team (part of Salesforce), you'll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands-on with Piper , our AI SDR Agent , to transform how customers run sales and marketing.
Responsibilities:
- Lead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, typically within a 30–60 day go-live window
- Architect solutions that integrate Qualified with Salesforce, marketing automation platforms, and GTM systems, translating business goals into technical designs, conversational flows, and qualification logic
- Act as a trusted advisor across the customer lifecycle , running Strategic Business Reviews, driving renewal/expansion conversations, and using engagement and pipeline data to guide ongoing optimization
- Partner cross-functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform and improve outcomes for future implementations
Requirements:
- 5-7 years of experience (Success Architect) or 7-10+ years of Mid-Market/Enterprise software experience (Sr. Success Architect) in a customer-facing implementation, solutions consulting, or technical CSM role
- Fluent in English plus French, German, or Italian
- Working knowledge of Salesforce CRM and marketing automation systems, with comfort in web/scripting technologies like HTML, CSS, and JavaScript
- Degree or equivalent relevant experience required
Benefits:
- Unleash Your Potential: Our benefits and resources support you to find balance and be your best
- Limitless in all areas of your life
- AI agents accelerate your impact so you can do your best