Description
IQVIA's Medical Information department operates a contact center for pharmaceutical companies, handling inquiries from healthcare professionals and patients, collecting and reporting adverse event information, and managing quality.
The role involves:
- Responding to inquiries from medical institutions and the general public
- Collecting and reporting adverse event information via email and phone
- Reporting collected information to clients through a system
- Contributing to quality improvement, progress management, and problem-solving based on experience
The position requires:
- Experience working in a contact center or medical inquiry office in the pharmaceutical industry
- Ability to interact smoothly and professionally with medical professionals
- Business-level Japanese language skills
- English reading and writing skills (with a willingness to learn)
Preferred qualifications include:
- Experience creating document responses in DI (Drug Information) business
- Medical-related qualifications such as pharmacist or nurse, or experience as an MR
- Experience with revising package inserts or interview forms
The work arrangement is primarily remote, with occasional office visits required (at locations in Shinkawa or Shin-Osaka).
Working hours are standard (9:00-17:30) with expected overtime of 10-20 hours per month.
Benefits include a comprehensive welfare system, both legally mandated and IQVIA-specific, as well as paid vacation, summer leave, sick leave, and special leave.