Lead Program Manager (Developer Education)

Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.

You will lead developer education across Grab's technical ecosystem, helping engineers onboard effectively, build proficiency, and access the right materials they need to work productively.

Responsibilities

• Lead the curation of documentation for Grab’s engineering platforms, ensuring it is accurate, consistent, easy to navigate, and kept up to date.
• Develop and curate learning resources for engineers, including onboarding materials, e-learning courses, tutorials, and relevant industry resources.
• Design learning pathways that help engineers get started, build proficiency, and continue developing in their roles.
• Partner with engineering, product, and other subject-matter experts to identify knowledge gaps, plan content, and coordinate a steady pipeline of documentation and learning materials.
• Establish content standards, templates, and review processes that help teams create and maintain high-quality resources.
• Define and report on measures of content quality and learning effectiveness. Use feedback and engagement data to improve the resources and programs.

Qualifications

• 8+ years in technical writing, developer education, technical program management, or a related field
• Proven track record creating API docs, developer guides, and platform-focused content
• Strong command of Markdown, HTML, and documentation tooling (e.g., Hugo, Confluence, GitLab/GitHub)
• Experience with Git-based content workflows
• Break down complex technical topics for different developer personas , backend, SRE, ML, mobile
• With ability to manage multiple content tracks simultaneously
• Experience coordinating deliverables and timelines across engineering and product teams
• Comfortable defining requirements, tracking progress, and surfacing blockers to stakeholders
• Collaborative working style with engineering and product teams
• Experience in a developer platform or internal tooling context
• Background in content strategy, information architecture, or developer community
• Exposure to AI-assisted content workflows and documentation automation
• Experience using analytics to improve content and measure developer engagement
• Familiarity with technical program or project management (roadmaps, OKRs, cross-team coordination)

Benefits

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex, a benefits package that suits your needs and aspirations
• Parental and Birthday leave
• Love-all-Serve-all (LASA) volunteering leave
• Confidential Grabber Assistance Programme
• FlexWork arrangements such as differentiated hours