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From the employer's careers site First seen 1 Nov 2026

Senior Manager, Senior Counsel- Servicing Innovation

Capital One Hybrid senior full-time

Salary

$200,700 - $229,100 per year

Apply on Capital One

Description

Capital One's Card Legal team has an exciting role supporting emerging technology in operations and servicing. In this role, you will serve as a key legal advisor delivering strategic, analytical, and risk-mitigation guidance for high-priority servicing projects and innovations.

You will partner closely with business leaders to help realize their strategic goals, deeply understand business intent, and navigate legal, regulatory, contractual, and operational risks. You will play a key role in driving business initiatives forward while shaping top-notch, differentiated customer experiences.

Responsibilities:

  • Serve as the primary legal counsel and subject matter expert for critical products and initiatives in servicing, including new emerging technologies.
  • Partner with business leaders, Compliance, and Risk teams to assess, mitigate, and resolve legal, regulatory, and contractual risks associated with artificial intelligence and customer servicing initiatives.
  • Demonstrate sound judgment even in novel situations, and investigate and understand business goals in a way that helps evaluate risk effectively and provide practical legal advice.
  • Build and maintain strong, collaborative relationships across Card Legal, cross-functional risk partners, and business stakeholders.
  • Communicate complex legal concepts clearly to leadership and key internal stakeholders to foster alignment and trust.
  • Demonstrate excellent organizational skills, attention to detail, and the ability to prioritize effectively to meet deadlines or business goals.
  • Flexibly adapt to a rapidly changing business environment.
  • Be excellent team players and create friendly and collaborative working relationships.

Basic Qualifications:

  • Juris Doctor from an accredited law school
  • Active member in good standing of at least one state bar
  • At least 5 years of experience as an attorney in a law firm environment, at a government agency, as a military judge advocate, or as in-house counsel

Preferred Qualifications:

  • 7+ years of legal experience in a law firm, in-house legal department, or government agency
  • Interest in advising on servicing and products that leverage Artificial Intelligence (AI) and identifying and managing legal risks within complex business models that leverage technology
  • Knowledge of or interest in consumer financial regulations
  • Proven track record of prioritizing high-volume workloads, adapting to shifting business needs, and thriving in a fast-paced environment
  • Demonstrated ability to work collegially across multidisciplinary teams
  • Exceptional verbal and written communication skills with strong executive presence and the ability to influence

Benefits: Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Salary: McLean, VA: $200,700 - $229,100 for Sr. Manager, Sr. Counsel Richmond, VA: $182,500 - $208,300 for Sr. Manager, Sr. Counsel Riverwoods, IL: $182,500 - $208,300 for Sr. Manager, Sr. Counsel

Skills

Required

Nice to have

  • 7+ years of legal experience
  • servicing and products that leverage AI
  • complex business models
  • exceptional verbal and written communication skills
Apply on Capital One