Description
Slack is looking for a Technical Architect to join our global project delivery organization supporting Enterprise customer implementations. As a Technical Architect, you will be responsible for designing and building integrations, custom apps, and platform configurations that unlock the full value of Slack and the broader Salesforce ecosystem.
Responsibilities:
- Own the technical architecture and hands-on build for Enterprise customer engagements, translating validated solution designs into working implementations
- Design and build integrations between Slack and Salesforce products, as well as third-party systems, using APIs, webhooks, and middleware platforms
- Configure and extend Slack capabilities to meet customer requirements
- Partner closely with Solution Designers, Delivery Managers, and customer technical stakeholders to validate feasibility, scope technical effort, and identify risks early
- Produce and maintain technical artifacts that support long-term maintainability
- Lead technical workshops and deep-dives with customer engineering and admin teams, troubleshooting issues and guiding trade-off decisions
- Ensure solutions follow security, governance, and scalability best practices across Slack and Salesforce platforms
- Support post-launch technical adoption, including admin enablement, troubleshooting, and platform health checks
- Continuously improve delivery practices by building reusable technical patterns, accelerators, and AI-native tooling
Requirements:
- 8-10+ years of technical architecture, integration engineering, or hands-on technical consulting experience
- Demonstrated hands-on experience building integrations and custom solutions on collaboration, workflow, or CRM platforms
- Strong working knowledge of Slack and Salesforce core clouds
- Hands-on experience with API-based architecture and integration patterns
- Solid coding/scripting ability to build, test, and troubleshoot integrations and custom configurations
- Strong analytical and problem-solving skills, with the ability to work through ambiguity and technical trade-offs
- Excellent communication skills for translating technical decisions to both customer technical stakeholders and delivery teams
- Collaborative mindset, comfortable partnering with Delivery Managers, Solution Designers, and customers
- Working knowledge of the Salesforce Delivery Methodology
Benefits:
- Time off programs
- Medical, dental, vision insurance
- Mental health support
- Paid parental leave
- Life and disability insurance
- 401(k)
- Employee stock purchasing program