Description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.
Your mission will be to deliver personalized premium client experience by demonstrating expertise with curiosity/humility, connecting and creating true long-term relationships with clients, making them feel valued and giving them what they desire and aspire, turning them into ambassadors.
Key Responsibilities
- Develop Client Relationship
- Deliver an exceptional experience and unique in-store journey to clients by providing a friendly environment, solid product knowledge and outstanding customer service.
- Partner with Boutique and local management to develop a plan to support in-store and offsite events and networking.
- Ensure accurate and strategic client data capture to foster engagement, follow-up, and long-term retention.
- Consistently achieve and ideally exceed sales targets, always following retail guidelines.
- Master key moments of the sales ceremony.
- Ask the right questions to engage customers, listen to their needs and get the right information to make a sale.
- Handle negotiations and objections with ease.
- Assist and support after-sales clients in accordance with Maison values.
- Remain knowledgeable on industry news and competitors.
- Act as a Maison Ambassador
- Communicate with passion about the Maison, demonstrating extensive knowledge of values, codes and history.
- Offer detailed descriptions of Maison pieces/collections to reinforce the Maison uniqueness.
- Demonstrate broad knowledge of Maison collections to promote uniqueness.
- Deliver daily boutique operations.
- Understand and comply with all security and operational policies and procedures.
- Assist with daily set-up and breakdown of the boutique.
- Assist in merchandising and daily maintenance of displays and back-stock.
- Actively participate in daily and annual inventories and cycle counts.