Description
We are seeking an experienced professional to join our team as a Senior Customer Development Representative in Shanghai. You will be responsible for implementing Premier Acquisition strategies, acquiring new-to-bank customers, and delivering high-quality customer service to our highest-value personal clients.
Responsibilities:
- Implement Premier Acquisition strategies
- Acquire new-to-bank customers via central or self-generated leads
- Complete simple retail sales to deliver high-quality service to our highest-value personal clients
- Develop strong working relationships with relevant business areas
- Deliver high-standard customer service to meet customer satisfaction
Qualifications:
- Bachelor's degree or equivalent experience
- Minimum of one year of proven and progressive financial services and/or retail sales experience
- Sound knowledge of various forms of deposits, WEM products, mortgages, etc.
- Knowledge of changing laws and regulations governing banks and finance, consumer trends, competitor offerings, economic and foreign currency markets
- Strong presentation and sales skills
- Objection handling techniques and ability to work under pressure
- Good interpersonal and communication skills
- Customer service orientation
- Attain relevant professional and regulatory qualifications as required by the market
- Attain internal standards as required by HBCN