Legal Operations Team Lead

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

You will manage a team of Associates. You will act in a player-coach capacity and are accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise.

Responsibilities

• Ongoing management of the operational performance of your team to deliver KPIs
• Manage capacity and scheduling, dividing and assigning work between team members
• Ensuring your team has all the skills and resources needed to be successful in their role
• Setting clear goals and expectations for individual and team performance
• Foster a culture of continuous improvement to refine team processes and procedures
• Support recruitment and hiring initiatives
• Coach and mentor individuals for career progression via structured career development conversations
• Provide continuous performance feedback and facilitate periodic formal performance reviews
• Drive and own initiatives that make the team a warm and welcoming place to work
• Implement process improvements that enhance team productivity, reduce manual effort, and improve user experience

Minimum requirements

• 3+ years experience leading operations teams
• Excellent interpersonal and communications skills
• Exemplary planning and time management skills
• Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
• Previous experience mentoring others and are able to constructively provide feedback to others
• Ability to motivate the team and keep them engaged in an otherwise structured process
• Proven ability to be subject matter experts in the relevant line of business
• Previous experience in a team lead or people management role
• Prior experience in customer service or internal/external user-facing operations

Preferred qualifications

• Uses data to set priorities, track progress, and spot trends before they become problems. Comfortable building or maintaining dashboards and interpreting operational metrics
• Brings numbers into conversations naturally and grounding decisions in evidence and making tradeoffs visible, not just reporting what the data says