Repairs Program Lead - Data Center Operations

Job Overview

As a Repairs Lead within the Data Center Infrastructure organisation, you will define and manage the end-to-end hardware repair program across Anthropic's growing fleet of data centres.

Responsibilities Include:

• Define the global repair strategy including repair SLAs, prioritisation rules, escalation paths, and reporting methods, and drive standardisation across all sites.
• Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket and telemetry dashboards you help develop.
• Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them.
• Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback.
• Set spares pool sizing and stocking levels by site and part, in coordination with supply chain and asset management, so that parts availability never gates repair SLAs.
• Analyse failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners.
• Lead the operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions.
• Communicate repair constraints, risks, and fleet availability impact to engineering and leadership.

Requirements:

• Have 8+ years of experience in data centre operations as a manager, technical lead or related role, including accountability for production availability.
• Can demonstrate a proven track record running break-fix programs at a large scale across multiple sites.
• Have managed vendors, OEMs, or contract workforces to measurable outcomes: SLAs, operational reviews, and corrective action.
• Possess hands-on technical depth in server, network, and rack-level hardware, enough to independently verify repair quality and audit vendor claims.
• Have built or substantially improved operational processes.
• Are comfortable working with ticket, telemetry, and inventory data to drive decisions.
• Possess a bachelor's degree in relevant domain or equivalent practical experience.

Nice to Have:

• Experience with GPU/accelerator or high-density liquid-cooled infrastructure, including tray, cold plate, and manifold-level repair.
• Experience managing RMA and warranty programs with hyperscale OEMs/ODMs, including failure analysis and supplier quality engagement.
• Experience with spares planning, reverse logistics, or depot repair at data centre scale.
• Experience delivering repair outcomes inside partner-operated or colocation sites where on-the-floor operations are staffed via third parties.
• Familiarity with optics and high-speed interconnect failures.

Compensation:

The annual compensation range for this role is $320,000-$405,000 USD.