Description
GDIT has an opportunity for a Junior Help Desk Technician to provide world-class IT support to prestigious government clients in Washington D.C.
As a Junior Help Desk Technician, you will be the first point of contact for government clients, exhibiting exceptional technical and customer service skills to resolve issues efficiently.
Key Responsibilities:
- Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.
- Maintain high levels of customer service, professionalism, and empathy.
- Operate with minimal supervision on routine technical tasks and standard desktop configurations.
- Support installation, setup, and configuration of desktops, notebooks, printers, and mobile devices.
- Perform basic troubleshooting of Microsoft Windows and MacOS operating systems.
- Utilize standard administrative tools for Tier 1 identity management support.
- Document, track, and manage customer incidents within a ticketing management system.
- Provide proactive follow-ups with customers to ensure issues are fully resolved.
- Contribute to a positive team environment by sharing common user issues and solutions.
Requirements:
- High School Diploma/GED and 2-3 years of related technical support experience.
- CompTIA Security+ certification required upon hire.
- Active Top Secret clearance with SCI eligibility.
- Excellent verbal and written communication, collaborative, and adaptable skills.
Benefits:
- Medical, dental, and vision plans.
- 401(k) plan with company match.
- Paid time off plans, including vacation, sick and personal time, holidays, and parental leave.
- Short and long-term disability benefits, life insurance, and accidental death and dismemberment insurance.
Shift Options:
- Various shift options available, including Monday to Friday, afternoons, and overnights.
Salary:
- The likely hourly rate for this position is between $30.44 - $41.18.