Description
Electronic Arts creates higher-tier entertainment experiences that inspire players and fans worldwide. Here, everyone is the hero of their own story. With active communities and global connections, this is a creative space that encourages fresh perspectives and focuses on great ideas. The EA Experiences group ensures excellent experiences for growing communities centred around world-renowned brands.
As a Product Management Intern, you will play a pivotal role in shaping the next generation of fan engagement. You will support product discovery, fan research, roadmap development, and performance analysis. By bridging player sentiment, moderation insights, and platform analytics, you will help continuously improve the fan experience based on real-time feedback, enabling senior Product Management leaders to drive strategic, portfolio-wide initiatives across EA's gaming communities.
This internship offers hands-on, full-lifecycle product experience: from identifying a core fan problem and defining hypotheses, to designing solutions and presenting actionable recommendations to executive stakeholders.
Responsibilities
Product Discovery & Fan Research
- Conduct discovery sessions to break down complex community challenges into clear problem statements, user personas, and customer journey maps.
- Research emerging trends in gaming community platforms, moderation tooling, and social engagement mechanics to uncover new product opportunities.
- Provide feature recommendations and prioritization based on research and data analytics.
Performance Analysis & Metrics Tracking
- Track and analyze key platform metrics, including daily active engagement, thread creation, Accepted Solution findability, and moderation health.
- Synthesize telemetry, survey responses, and forum interaction data into digestible dashboards and executive readouts.
Cross-Functional Collaboration & Execution
- Partner closely with Community Operations, Engineering, Experience Design, Player Safety, and Studio Publishing partners.
- Own an end-to-end discovery-to-recommendation project focused on a high-impact EA Forums initiative, culminating in a final presentation to Fan Care leadership.
Requirements
- Currently pursuing an undergraduate degree in Computer Science, Human-Computer Interaction (HCI), Business, Information Systems, Data Analytics, or a related field. Must be graduating no earlier than December 2027.
- Demonstrated interest or foundational coursework in Product Management, User Experience, or Digital Platform operations.
- Analytical mindset with experience interpreting qualitative feedback and quantitative data (Excel/Google Sheets, SQL, or dashboarding tools like Tableau/Looker).
- Strong written and verbal communication skills; comfortable presenting ideas clearly and synthesizing complex topics.
- Active enthusiasm for video games, player communities, and online discussion platforms.
Preferred Qualifications
- Prior internship, club leadership, or project experience in a software, product, or tech environment.
- Familiarity with Agile/Scrum methodologies and collaboration tools (Jira, Confluence, Slack, Figma).
- Experience with or passion for community platforms (e.g., Discourse, Khoros, Reddit, Discord).
Benefits
Electronic Arts offers a comprehensive benefits package tailored to meet local needs, which may include medical insurance, mental health support, retirement savings, paid time off, family leave, free games, and more. The company fosters an inclusive environment where teams can thrive.