Description
We are looking for a SecOps Technical Success Manager (TSM) to join our team. This is a Hybrid role, reporting to the Manager, Technical Success Management in the Technical Success department.
Role Expectations
- Lead strategic engagements for high-profile enterprise accounts to ensure solutions align with business needs and drive long-term success
- Proactively analyze complex technical environments to identify security risks and deliver tailored mitigation strategies
- Develop deep product expertise across our Agentic Security Operations (SecOps) Platform to advocate best practices and drive ROI
- Partner cross-functionally across Sales, Support, and Product teams to streamline customer experiences and resolve critical escalations
- Deliver expert technical consulting and training sessions, both virtually and on-site, to educate customers on platform optimization
Who You Are (Success Profile)
- You are customer-obsessed, building deep empathy for enterprise security leaders and framing technical insights around solving their real-world risk challenges
- You are a problem-solver who is energized by analyzing complex technical environments and crafting proactive risk mitigation strategies
- You are data driven, leveraging experience in cybersecurity operations and security analytics to surface actionable truths and guide executive decisions
- You are a high-trust collaborator who partners seamlessly across Sales, Support, and Product teams to deliver unified customer experiences
- You champion simplicity by distilling intricate cybersecurity concepts, data fabric workflows, and vulnerability metrics into clear, executive-ready guidance
What We're Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 6+ years of experience in a customer-facing technical consultancy or success role within cybersecurity
- Proven track record of executive stakeholder management, strategic customer engagements, and conveying complex technical concepts clearly
- Hands-on experience analyzing technical environments, conducting cross-functional collaboration, and troubleshooting critical customer escalations
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
What Will Make You Stand Out (Preferred Qualifications)
- Deep domain expertise in vulnerability management programs, enterprise risk scoring, and security operations
- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Prior experience mentoring technical engineers and elevating service delivery practices
- Hands-on familiarity with security data fabric architectures or multi-tool security data integration
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!