Description
We are seeking a CX - Strategy and Business Ops. OPEX professional to join our team in Bengaluru, Karnātaka, India. This role is designed as onsite, with an expectation that you will primarily work from an HPE office.
Job Description:
As a CX - Strategy and Business Ops. OPEX, you will:
- Review backlog regularly and take ownership of open service orders to set up related agreements as per defined process within SLA (Service Level Agreement)
- Maintain accurate order tracking files
- Coordinate with the global & theatre contracts team as required (while dealing with order issues/service delivery/logistics)
- Support global & theatre contracts team whenever required
- Recommend and implement procedures to improve process practices, techniques & efficiency
- Assist in quality checks whenever required
Technical competencies required:
- Experience in service agreement and/or order administration will be an advantage
- Good oral and written communication skills
- Literacy in various PC applications & Microsoft office tools is a must
- Experience in SAP & SFDC will be a clear benefit
Education and Experience Required:
- First level university degree or equivalent experience required
- Graduate with 2-4 years of experience in back-office operations
Knowledge and Skills:
- Good interpersonal skills
- Good organisational skills
- Attention to detail
- Reliable
- Ability to consistently meet deadlines
- Flexibility (should be willing to work extra hours/weekends during quarter ends)
- Ability to adapt to change
- Ability to perform repetitive tasks of high volumes with high quality output
- Ability to work independently and as part of a team