Description
As a Technical Support Engineer – Network Management, you will deliver high-quality technical assistance for NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA).
You will provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
Key responsibilities include:
- Documenting and reproducing customer-related networking problems and working closely with L3 teams for timely resolution
- Being a customer advocate for documentation, timely resolution of issues, problem reproduction, and escalation
- Working with L3 teams to develop product trainings and contributing to knowledge base articles
- Troubleshooting and debugging complex, unique networks with mixed media and protocols
- Mentoring newly hired support engineers and peers in technical areas of specialty
The successful candidate will have:
- Working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization, and Scripting
- Hands-on experience with Linux system-level troubleshooting
- Experience with large-scale software applications deployment, configuration, and debugging
- Extensive background in internetworking, TCP/IP, LAN, WAN, and Security technologies
- Superior verbal, written communication, and customer handling skills
Desirable skills include:
- Experience with Network Management/Element Management Products (FCAPS, SNMP)
- Experience with Security Information and Event Management (SIEM) products like Arcsight, QRadar, RSA NetWitness Suite
- Hands-on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM) and understanding of K8s, dockers, and containers
- Knowledge of ScreenOS and JUNOS-based devices
- Hands-on experience with scripting like Shell, Python, Ansible
- Certification on Juniper products or relevant certifications
In terms of benefits, Hewlett Packard Enterprise offers a comprehensive suite of benefits that supports physical, financial, and emotional wellbeing, as well as opportunities for personal and professional development.