Senior Engineering Manager

Shield AI is seeking a Senior Engineering Manager to lead a team of applications engineers. The successful candidate will become an expert in the Hivemind Autonomy Software Development Kit (SDK) and guide the team in providing expert support and troubleshooting for customers.

Responsibilities:

• Become an expert in the Hivemind Autonomy Software Development Kit (SDK)
• Maintain a deep understanding of the SDK's features, updates, and use cases to guide the team and assist customers
• Guide, mentor, and develop a team of applications engineers to provide expert support and troubleshooting for customers
• Manage, prioritize, and delegate customer issues
• Contribute via code/design/solutions/architecture to internal and customer projects
• Support business development in pre-sales and post-sales activities as a technical resource
• Ensure timely and effective technical assistance, troubleshooting, and onboarding support for customers implementing the SDK
• Oversee and contribute to the creation and continuous improvement of technical resources, such as user guides, FAQs, and knowledge bases
• Act as an escalation point for complex customer issues and provide hands-on support when necessary
• Coordinate closely with product development, sales, and customer success teams to ensure customer feedback informs SDK improvements and new features
• Act as a liaison between customers and internal teams to advocate for customer needs and communicate product updates
• Develop and grow teammates through mentorship and training
• Set performance goals, conduct regular evaluations, and foster a collaborative team environment
• Develop and refine support processes to improve team efficiency, customer satisfaction, and response times
• Track and report on key metrics related to customer engagement, issue resolution, and team performance to stakeholders

Examples of Projects You will Lead:

• Autonomous teaming drones
• Teaming between helicopters and drones
• Autonomy on Robodogs
• AI on Fighter Jets

Required qualifications:

• Bachelor's degree in Aerospace Engineering, Computer Science, or a related field
• 10+ years of industry experience
• 5+ years of experience in a customer-facing engineering role
• 5+ years of experience as an engineering manager
• Strong technical background in software engineering
• Strong proficiency in writing modern C++ code
• Intermediate proficiency in writing Python code
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Preferred qualifications:

• Experience in the defense aviation or robotics industry
• Experience building and running a 5–7-person enterprise software applications/solutions engineering team
• Ability to travel to USA for up to 3 months at a time for training