Description
We are seeking a ServiceNow Solutions Developer to join our IT Service Management Applications team. This role involves blending technical and functional ServiceNow expertise with strong business analysis and communication skills to turn agreed business requirements into effective, scalable solutions.
The successful candidate will have strong ServiceNow expertise, good business acumen, and a pragmatic, collaborative approach. They will be comfortable working with stakeholders to understand the why and how behind a requirement and translating agreed business needs into reliable, user-focused solutions.
Key Responsibilities:
- Work with the ServiceNow Engagement Lead and business stakeholders to translate agreed requirements into functional and technical solution designs
- Design, configure, develop and implement end-to-end ServiceNow solutions
- Look for opportunities to simplify and improve business processes through workflow automation, self-service and a better user experience
- Design, configure and help embed approved ServiceNow AI capabilities
- Design, develop and support integrations between ServiceNow and other enterprise systems
- Produce and maintain functional and technical documentation
- Assess the impact of ServiceNow releases, upgrades, patches and new capabilities on solutions
- Provide technical expertise for platform incidents and problems escalated by the ServiceNow Platform Specialist
- Collaborate across the ServiceNow Platform team, business stakeholders, other IT functions and managed service partners
Skills & Experience:
- Typically, at least five years' hands-on experience designing, developing, configuring and implementing ServiceNow solutions
- Very good functional knowledge of the ServiceNow platform, supported by a sound understanding of its architecture and development best practices
- Strong experience configuring Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, access controls, notifications, forms and catalog items
- Experience developing or supporting integrations using REST, SOAP, APIs, IntegrationHub, MID Server and Import Sets
- Experience building custom scoped applications from scratch and delivering enterprise workflows across multiple ServiceNow product areas
Benefits:
- 35 hours per week, 9:30am to 5:30pm with flexibility for agile and hybrid working patterns
- Opportunity to work with a global team and contribute to the firm's Responsible Business program