Senior Forward Deployed Product Manager

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

In this role, you will work directly with Fin's biggest customers to deploy and optimize Fin's AI-powered customer support solutions, driving measurable success and gathering insights to inform product development.

Responsibilities

• Own outcomes for a portfolio of strategic customers deploying Fin
• Understand customers' businesses, support operations, and technical environments to propose effective deployment plans
• Run the full deployment lifecycle, including pitching and demoing Fin, scoping solutions, configuring products, and unblocking obstacles
• Serve as the AI expert in the room, educating customers on how to achieve outstanding results with Fin
• Collaborate with Sales, Success, and R&D to ensure seamless deployments
• Turn field learnings into product improvements, shaping the roadmap with evidence-backed input
• Develop deployment playbooks, patterns, and best practices to accelerate future deployments

Requirements

• Customer obsession with deep empathy and a bias for action
• Excellent communication and storytelling skills
• Technical fluency, with the ability to discuss modern tech stacks with engineers and customers
• Evidence-based thinking, using data to inform deployment plans and roadmap decisions
• Cross-functional influence, navigating organizational boundaries to achieve customer success
• Comfort with ambiguity, thriving in fast-changing environments
• Operational rigor, managing multiple deployments and priorities with structure and organization

Nice to Have

• Experience building product for enterprise customers
• Startup or B2B SaaS experience
• Background in technical consulting, solutions engineering, or customer success

The base salary range for candidates within the San Francisco Bay Area is $199,800 - $222,000.